DIGITAL COUPON FAQs
Q: What are Digital Coupons?
A: Fairway Market digital coupons allow you access to additional savings on items throughout the store, with no cutting or printing needed! New offers are added to the site weekly, and there is no limit to the amount of offers a customer can load to their account. To redeem the offers, customers will simply type their registered phone number in at checkout and the savings will be applied instantly.
Q: How can I participate in the Fairway Market Digital Coupon program?
A: You’ll need an account to participate in the program. Using a computer or mobile device, register for an account on Fairwaymarket.com with your information and phone number. Once you’ve signed in, click on “Digital Coupons” under the Savings tab in the navigation bar or go directly to Fairwaymarket.com/digital-coupon to browse coupons and load them to your account.
You may also be able to load digital coupons to your account via an in-store kiosk. Visit your store’s courtesy desk for details.
Q: How do I set up an account on Fairwaymarket.com?
A: To create an account, go to Fairwaymarket.com and select “Sign In or Register” at the top of the page. Complete the information on the form and click on “register” at the bottom of the page.
Q: How can I view and load digital coupons to my account?
A: It’s easy to load coupons to your account! Once you’ve signed in, click on “Digital Coupons” under the Savings tab in the navigation bar or go directly to Fairwaymarket.com/digital-coupon. Click on the “Load to Card” button for any offers you’d like. You MUST sign in to load coupons to your account while on Fairwaymarket.com.
Q: How do I see all of the coupon details?
A: If you are on a PC or laptop, hover your mouse over the coupon to see the rest of the coupon details. On a mobile device, tap on the description to see the full description window pop up.
Q: How do I know if a coupon has been loaded to my account?
A: First, you MUST sign in to your Fairwaymarket.com account. If you do not sign in, you will not be able to see what is on your account or load new offers that may be available. Digital coupons that have been loaded to your account will be marked as “Loaded to card”. Please note that offers do not download automatically – you must click the “load to card” button under each offer. You can view all your digital coupons on the Digital Coupons center by selecting the Coupon History tab.
Q: How do I view the digital coupons that are loaded to my account?
A: You can view all your clipped digital coupons on the Digital Coupons center by selecting the Coupon History tab.
Q: How long do I have to wait before I can use the digital coupons loaded to my account?
A: Once loaded to your account, digital coupons are available for immediate redemption at your local Fairway Market. Please keep in mind that the coupons must be download before your transaction begins at the register for check out. Coupons stay on your account until you redeem them or until they expire.
Q: Can I load a coupon onto my account multiple times or redeem it on multiple purchases?
A: Each coupon may only be loaded onto your account ONE (1) time, unless otherwise noted. Each coupon is valid for a single, one time use. However, the amount of offers that can be redeemed, per coupon, can vary. If the coupon is available for multiple redeems, it will be indicated on the coupon description. Coupons indicating multiple offers must be redeemed in a single transaction. Multiple redeem coupons can be found on the “Limit 4 Offers” tab of the Digital Coupon Center.
For example:
“Save $1.00 on Wise Potato chips (Redeem up to 4 offers*) When you buy ONE (1), 12 oz. bag. *Redeem up to FOUR offers (for a total of 4 bags) in a single transaction.”
If purchasing two bags in a single order, the total savings for this digital coupon will be $2.00. This coupon is no longer available even though the maximum allowed redemption was not used since each coupon has a single one time use. If you purchase another two bags in a different transaction, you will not receive the digital coupon savings.
“Save $0.50 on Axelrod Sour Cream or Onion Dressing (Redeem up to 4 offers*) When you Buy ONE (1), Any Variety, 16 oz. container. *Redeem up to FOUR offers (for a total of 4 containers) in a single transaction. For more details see the Digital Coupon FAQ.”
If purchasing five containers in a single order, the total savings for this digital coupon will be $2.00. This coupon is no longer available and you will only be receiving digital coupon savings on four of the five containers, as the coupon is “Redeem up to FOUR offers”.
Q: Why do some coupons seem to “disappear” from the site after I log in?
A: Once you load a coupon to your account and redeem it in the store, it is no longer available for you to download from the site. If you are not logged in at the time you visit the digital coupon page, you will see all of the available offers. When you sign in, the system recognizes your account and then only displays those offers that you have not yet loaded or redeemed.
Q: I recently saw a coupon on the website and now it’s no longer there. How can I find it?
A: Some digital coupons have a clip limit. The manufacturer supplies us with a limited amount of offers and once that amount has been clipped on our site, it is removed. Also, if you have already downloaded and redeemed a coupon, it will no longer appear on the site once you are signed in.
Q: How do I remove digital coupons from my account?
A: You can tap or click the “Unclip” link at the bottom of an offer to remove it from your account.
Q: How do I know when the coupons expire?
A: The coupons expire at different times. The coupon expiration date is displayed next as part of the coupon description on the web site.
Q: Do digital coupons double?
A: No. Although most digital coupon offers are manufacturer offers, they do not double. Check your local store for details on their double coupon policy.
Q. Can a customer use multiple coupons on any one item?
A. No. Our systems do not allow “coupon stacking”—the practice of combining both a digital and paper manufacturer’s coupon for the purchase of any one offer. This change is consistent with manufacturer coupon terms and conditions of only one coupon per item and will allow us to bring you new promotions and valuable offers for the products and brands you enjoy.
a. If a customer presents more than one coupon for any single item, our front-end system will determine which coupon is the better value and apply that coupon to the purchase.
b. If a digital coupon is a better value than a paper coupon, the paper coupon will be returned to the customer.
c. If the paper coupon is the better value, the digital coupon will be automatically placed back on the customer’s account.
Q: How are my digital coupons shown on my receipt? Will they show at the end of the order or under the item that I purchased?
A: Digital coupons are triggered when the cashier presses the total key on the cash register. Digital coupons always come off first before any paper coupons are processed. Digital coupons may be displayed on the receipt in one of two ways, depending on how the store has set up their checkout system. Digital coupon deductions can be identified by the letters TC (targeted coupon), DS (digital store coupon) or DM (digital manufacturer coupon) next to the discount amount. In stores where the receipt prints after the transaction is completed, digital coupon deductions will appear on the receipt immediately following the item that it was validated against. If the store prints receipts as the products are scanned, the coupons will all be at the bottom of the receipt after the item detail and before the total is printed.
Q: What happens if the digital coupon discount does not come off my purchase?
A: We make every effort to ensure our digital offers are easy to understand and use. If a coupon does not come off, it may be due to one of the following reasons:
1. Item purchased was not in coupon file: This may be the result of a data input error – a product UPC was inadvertently omitted from the file.
2. Wrong item purchased. Most digital coupons are for a specific size or variety of an item. To make sure the item you purchased was included in the offer, you’ll want to sign into your Fairwaymarket.com account or check your shopping list. If the coupon is still loaded, please check the item you purchased to make sure it’s the correct size, variety, brand, count, etc. Also check the description of the offer to make sure the proper quantity was purchased.
3. The digital coupon value exceeds the price of the item. Due to ongoing price changes for everyday sales and/or discounts it may be possible that the sale price of an item turns out to be less than the value of the digital coupon. For example, there may be a $1.00 digital coupon offer for an item, but our current sale price on that item may be $.99. If this occurs, the digital coupon will not deduct because its value exceeds the item price. While we do our best to prevent such errors, they may occur and we strive to correct them as quickly as possible. Please visit the customer service desk for assistance.
If you have a question once you are home, we recommend that you visit the contact us page on Fairwaymarket.com and send us an email. Be sure to include your account information, the coupon offer, and the UPC (bar code) of the item you purchased. We will review your purchase and provide any adjustment necessary. You may also contact our Customer Care Team at 1-800-746-7748 Monday-Friday 8 am to 6 pm and Saturday and Sunday 9-5 pm.
Q: Does Fairway Market protect my privacy?
A: Yes. Please review our privacy policy.
Q: Where can I get help if I have trouble with something that is not addressed in the FAQs?
A: Contact our Customer Care Team by phone at 1-800-746-7748 Monday through Friday 8 am to 6 pm, and Saturday and Sunday 9-5 pm.
Q: I don’t have a smartphone or a computer to access Fairwaymarket.com. and download coupons. How can I take advantage of these special savings?
A: While manufacturers continue to offer paper coupons for extra savings, many brands are increasing the availability of offers that are only available digitally/electronically. Fairway Market is pleased to bring these extra savings to customers through our website. We realize that some customers may not have immediate access to the internet. Please visit the Customer Service desk at your local store and they will assist you in loading digital coupons to your account.